DAT via Skype, where can I consult the documentation? Thank you. Hello Sir, Good day. Once you have downloaded the USB. What's the error message shown when you tried to import the att log from the DAT file?
Please provide us a screenshot before we can assist you any further. Please send email to support fingertec. I'm planning to develop a program that will read the. Dat file from biometric attendance record and to print it directly. I'm planning to run it as web based but offline. If you have a better idea or recommendation let me know. However, you cannot open this fingerprint data because it is already encrypted. You can only open or transfer the data to our Fingertec software.
Best Regards. Hello Sir, Good day to you. Kindly visit www. How to read my downloaded attendance log? Dear Sir, Good day to you. I have application that i write in PHP Language and MYSQL as database can connect to attendance machine and use the cloud feature in the machine to get attendance data in realtime.
With realtime you dont need operator to pull data in weekly period or monthly period. All data can pulled automatically and save into your server in database. So you cloud save your time and your money just to pull attendance data in periodically.
My Application can be installed in hosting so you can centralize your attendance data to one server and it most efficient and easy to get report of your presence employee.
Feature My Applicaiton : 1. Realtime 2. Saturday, January 21, TimeTec 47 Comments. Hi I am Winston, i have problem on downloading transaction logs from terminal. Hello Sir, Good day to you. Please be informed that FingerTec support team is based in Malaysia. We are on 24 hours support to assist our customers mainly resellers for any technical issues.
Please kindly provide us the name of your reseller or the serial number of the terminal in order for us to get your local reseller to assist you at the soonest. System is downloading data from 1 by 1 terminal and it refers to the total transaction available in the device.
If you have many transaction data stored in the device, system will take times to check either the data is downloaded or not. After successfully data downloaded, it will show the total new transaction was downloaded into Software.
Please provide a short video or screenshot for more understanding on this issue. For any further inquiry, we advice you to sending email directly to support email address : support fingertec. I need to have at least 4 daily timers for auto-downloading of transaction logs from devices.
How can this be done, pls? Regarding your inquiry to set at least 4 daily timers for auto download, please note that there is no option to set exact time to auto download until 4 time as Fingertec software only allow up to 2 specific time to run auto download transaction. However, you may use another option which is to set "Server download Transaction Log Interval".
For example, your working hour per day is 8 hours,then you may set it to run every 2 hours. So, if your computer is turn on and TCMv3 services is running, auto download function will run based on the setting that you have set.
Please do not hesitate to contact us back if you need further clarification or you can email to support fingertec. Best regards, Athirah Liyana Mohmad. Hi, Can you tell me how to download the transaction logs from the machine to the PC in tcmsV3 via Network Hello Sajeer, Good day to you.
Fter that, you may generate attendance sheet using Generate button. Kindly revert back should you have other query as I can assist you better.
We are using our product more than 5 years. Recently we have upgrade TCMS to ingress application. Now not able to export and print the monthly attendance sheet. Kindly guide us at earliest. Hi Syaz, Please make sure that you already add the device, in order to let the software activate and you can access all the setting from the software. Best regards, Tengku Sulaiman. So we have two clocks in total. I have both devices connected to the software and if i keep real time monitoring open I will see the system capture punches from both devices.
However when I attempt to run any time card report or daily attendance, the system reports no record found. Hello Sir, Regarding on your problem, do you able to see any check in and check out data appear in the attendance sheet?
Because attendance sheet and report is related, if no data shown in the attendance sheet, report also cannot show any data. Is configuration of the terminal ID in software exactly the same as the device number? If not, please do so. Please make sure the USB file downloaded from the device is in an encrypted file format [ you can open the file by using notepad to check ]. This is applicable for certain devices such as TAC where the encryption for USB download option can be turned on or off.
Update in November Share this post:. Newer Post Home Older Post. Hi We are using the new version TCMSv3 and i have some detailed clarification for the below issues and i need your guideline. If the employee comes late more than 4 hours, the time moves to "out" column we are not using break timing. Not showing the original clocking same as old version drag and drop not available 5. Day Types were not editable. How can i customize user to block the editing of timing.
Night shift employees timing goes to the following day. Minimum works to get OT option. I am getting confused with this option. Please help me to fix the above issue and our organization having difficulties in getting the correct data.
Regards, Sadhak. A sadhak. Hello Mr Sadhak, Good day to you. With regards to your query, please provide us your database backup and one example of user id that facing this issue so that we can check on this accordingly.
You may send an email to support fingertec. Thank you. Hello Sir, For your information, the TCMSv3 software does not design to use as multi users solution where it cannot be installed or shared with more than one PC. For details about Ingress software you can refer to the following tips. Hi , i am using Device TA and TCMS V3 software Problem is that i am adding users from devices with fingerprint but when i try to download user from device to software it download info of user but no fingerprint count is shown in software and also when i try to checkin In and Out it is recorded in device but not able to see any record in software Hello Mr Ali Shaikh, Kindly email us on your issue with related screenshot to our email at support fingertec.
For your transaction data, please check either data exist in Data Audit List or not and try to generate Attendance sheet again. Hi, tcmsv3 says: database server connection error. Please, check your database connection. Hello Sir, Referring to the problem, you can try to fix this issue by follow the instruction from the following article.
I cannot restart in services, stop, restart and resume are greyed out. Hi why there is difference between attendance on the tcmv2 and ingress for some id?
Hello, Good day. Once you have migrated to Ingress Software, please check the clocking schedule and group duty roster assigned for the user. You may check and configure the group duty roster again by auto schedule all the group duty roster. Kindly refer link below for more information.
Hi, Yes, you can install these software on Windoes Server Good morning.
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