If you're running low on storage space, refer to our guide on how to free up storage space on Android devices. If your iPhone or iPad is low on storage space, our guide explaining how to create free space on iOS should come in handy. This is another important storage-related check you should carry out if WhatsApp is not downloading media files or any other app, really. If WhatsApp doesn't have access to your phone's storage or photos, you will get an error message when you try to save media files.
To grant WhatsApp access to access your storage, follow these steps. However, keep in mind that the procedure will vary depending on your device. Launch the Settings app and select Privacy. Next, select Photos , choose WhatsApp from the list of applications, and make sure All Photos is selected.
When an app gets stuck or some of its features don't work correctly, force-closing the app is an effective way to eliminate snags that are causing the app to malfunction. Next, select WhatsApp from the list of installed applications.
Finally, tap the Force Stop icon and select OK on the confirmation prompt. This procedure might be slightly different on your Android smartphone. Double click the physical Home button for iPhone 8 or earlier and iPhone SE or swipe up from the bottom of your device's screen and release your finger when the app preview cards appear on the screen.
Swipe up the WhatsApp preview to force close it. Power-cycling your phone can also help resolve this problem. Shut down your device and when it comes back on, check if WhatsApp's media download functionality has been restored. The problem could be on WhatsApp's end.
Sometimes when WhatsApp's servers are down, certain app features and functionalities may fail to work. You've decided to leave a comment. That's fantastic! Check out our comment policy here. Let's have a personal and meaningful conversation. Save my name, email, and website in this browser for the next time I comment. Notify me of follow-up comments by email. Fed Up with Facebook? Switch to One of these 7 Alternatives. Affiliate Disclosure: Make Tech Easier may earn commission on products purchased through our links, which supports the work we do for our readers.
Restart Phone The first step you should always perform when you are troubleshooting an app or device is to restart it. Is this article useful? Yes No. Never Miss Out Receive updates of our latest tutorials.
Sign up for all newsletters. I would like to receive newsletters via email. We will not share your data and you can unsubscribe at any time. Mehvish Mushtaq Mehvish is a technology enthusiast from Kashmir, India. Leave a comment. Facebook Tweet. Leave a Comment Cancel reply Yeah! Tap on the options under it and allow the type of media files that should download automatically when connected to mobile data or Wi-Fi, depending on your needs.
Both Android and iPhone come with data-saving modes. Your phone should have sufficient storage to be able to download media files from WhatsApp. If you still need more space, learn other ways to free up space on Android and iPhone. If you are using a memory card on your Android phone, often that is responsible for causing media download issues in WhatsApp. To fix it, you will need to either remove the card or unmount it. Tap on the option or icon that says eject or Unmount.
Do note that unmounting the card will not delete your data in the card. If your Android phone offers a native setting for moving data to an SD card, you should try turning it off for WhatsApp.
The steps may differ according to your phone model. This is not an issue but a feature in WhatsApp. The person could have cleared the chat, leaving you unable to download the files. Request that the sender resend the file. Try clearing the cache for WhatsApp on your Android phone. Doing so will not delete your chats or any associated media. Restart the phone after clearing the cache. If you are using adblocker apps on your phone, try turning them off for a while to see if they are conflicting with WhatsApp media.
Restart the phone. That will directly take you to the app info menu. There, select the Permission menu and enable permission for device storage. Media files such as videos require a stable and strong network connection for a smooth download process.
Ensure that your phone is connected to a stronger network, and your phone shows enough bars for cellular network strength. You should check if your phone supports the 5GHz Wi-Fi band if you own a dual-band router. And if it does, connect the phone to your Wi-Fi network's 5GHz band.
To download media files in the background, you should allow WhatsApp to function in the background properly. Android users can long tap on the WhatsApp app icon to open app info. The system kills the WhatsApp app in the background and ruins the media download process for you. As a workaround, these Android skins offer the ability to lock the app in the background to keep it running smoothly.
Open the multitasking menu and tap on the three-dot menu at the top. Select lock and it will lock the app in the background. WhatsApp offers a nifty trick not to save all the downloaded media to the device gallery.
Sometimes, users overwrite network settings by mistake, which results in WhatsApp media download failed error.
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